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Terms & Conditions
1) All prices
are in GBP sterling and inclusive of delivery charges (within
the UK). You may pay by paypal or cheque. We are under no
obligation to accept your order. Prices, offers and products are
subject to availability and may change at any time prior to
acceptance of your order. We will inform you of any changes.
2) Goods
will not be dispatched until payment has been received. If your goods are not in
stock, we will order the goods for you after payment has cleared. Please note that all payments by
cheque will be subject to a five day clearing period. We aim to
deliver all items in stock to UK mainland addresses, normally within three
working days. If a product is not in stock please allow up to 28 days for delivery.
4) Damaged
or Faulty Goods.
Claims for damaged or faulty goods must be made within 3 days of receipt by
emailing contact@extremekites.co.uk.
5) Returning Goods. If
you have ordered the wrong size, or wish to return goods for any reason other
than they are damaged or faulty, then you must first email us within 7 days of
receipt
We will exchange the item or refund your card (we are unable to refund carriage)
return can be rejected if the condition of the returned goods is not to our
satisfaction and in its original packaging. Please note that we are unable to exchange goods or give refunds after
7 days of receipt unless there is a fault with the product and the manufacturer
agrees to replace it.
6) Whilst
Extremekites provides a safe online ordering system using
SSL encryption, credit card orders placed through the web site
are done so entirely at your own risk. We
do not store your card details and all information supplied to us is used solely
by Extremekites to process your order. We never pass your details on to
third parties. Payments by credit card are protected against fraud.
8) These terms
and conditions do not affect your legal or statutory rights.
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